Prepare the session before it starts
Tell clients what equipment they need, how they will join and what to do if the connection fails. Decide how identity and location are confirmed when required. Review whether a caregiver or interpreter needs to participate, and how invitations are handled.
Confirm the actual video service
Ask which provider delivers video, what contracts apply and whether any recordings are created. Flor’s early-access review should confirm the available integration and supported settings. This site does not advertise a live video service or clinical suitability for every appointment.
A remote appointment loses connectivity
Walk through a fictional remote visit from scheduling to joining and follow-up. Confirm which video service is actually used and which contract covers it. Discuss a failed join, a practitioner running late and a lost connection. Agree on the practical fallback and who contacts the client. Flor does not promise a built-in video platform here; test the specific integration and release scope before relying on it.
| Check in the demonstration | Evidence to record |
|---|---|
| Joining instructions are understandable | Describe the observed result using fictional data. |
| Connection failure has an agreed fallback | Record the role, exception and any manual work required. |
| Provider and contractual scope identified | Agree on pass, follow-up or unavailable before rollout. |
Continue with appointment scheduling software for therapy practices and patient portal software for connected care to test the connected steps. The interactive Flor demo provides fictional examples for the discussion.
A few common questions
Can I start a clinical video visit here?
No. The public website is for learning about Flor and requesting early access.
Are all appointments suitable for telehealth?
Suitability depends on the service, practitioner judgment and applicable requirements. Your clinic should define its own eligibility policy.
Prepared for clinic owners in Canada. Updated . These guides support product evaluation and do not replace professional or legal advice.